RETURN AND REFUND POLICY

We accept return requests for eligible standard products within 14 calendar days after delivery.

Return Eligibility

To be eligible for a return:

• The product must be unused, unworn and in its original condition.

• All original packaging, accessories, labels and documentation must be included.

• Proof of purchase is required.

• You must contact us and receive return authorization before sending any product back.

Please do not return products to the supplier, manufacturer or address shown on the shipping label without our written authorization. We will provide the correct return instructions and address after reviewing your request.

Non-Returnable Products

Unless required by applicable law, the following products cannot be returned:

• Machinery and heavy equipment after production, preparation or shipment has begun.

• Customized, made-to-order or specially sourced products.

• Opened or used personal protective equipment.

• Used consumables, grinding tools or products showing installation or operating marks.

• Chemicals, liquids, hazardous materials or products restricted from return shipping.

• Clearance items and gift cards.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. Contact us within 7 calendar days if an item is damaged, defective, incomplete or incorrect.

Please provide:

• Your order number.

• Photographs or video of the product.

• Photographs of the outer packaging and shipping label.

• A clear description of the issue.

If the claim is approved, we may provide replacement parts, replacement products, repair support or a refund, depending on the circumstances.

Return Shipping

Customers are responsible for return shipping costs when the return is due to personal preference, incorrect selection or ordering the wrong product.

If we confirm that the product is defective, damaged before delivery or incorrectly supplied, we will provide an appropriate solution and cover reasonable return shipping when required.

Original shipping charges, customs duties, taxes and customs clearance fees are generally non-refundable unless required by law.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days for your bank or payment provider to process the refund.

We may deduct return shipping, customs charges, missing-item costs or loss in value caused by handling beyond what is necessary to inspect the product, where permitted by law.

Order Cancellation

Orders may be cancelled for a full refund before the supplier begins processing or fulfilling the order.

After processing, procurement, customization or shipment has begun, cancellation may no longer be possible. Please contact us as soon as possible at info@floorsupply.cn.

Nothing in this policy limits any mandatory consumer rights available under applicable law.