Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more. If you don't see your question here, feel free to contact us directly.
Product Questions
What brands do you carry?
FLOORSUPPLY is both a manufacturer and supplier. We produce our own line of floor grinding equipment and diamond tools under the FLOORSUPPLY brand, and also source complementary products from trusted partner factories to provide a complete one-stop sourcing solution.
Can I get product samples before placing a large order?
Yes, we offer sample orders for most consumable products such as diamond tools and polishing pads. Sample fees and shipping costs apply, which can be credited toward your first bulk order. Contact our sales team to arrange samples.
Do you offer OEM/ODM services?
Absolutely. We provide comprehensive OEM and ODM services including custom branding, private labeling, product modifications, and custom packaging. Minimum order quantities apply for custom orders — please inquire with our sales team for details.
Order & Payment Questions
What payment methods do you accept?
We accept T/T (Bank Wire Transfer), L/C at Sight, and other secure payment methods for international trade. Smaller orders may qualify for payment via credit card or PayPal. Payment terms can be discussed for established B2B partners.
What is your minimum order quantity (MOQ)?
MOQ varies by product category. For standard equipment, the MOQ is typically 1 unit. For consumables and diamond tools, MOQ ranges from 10-50 pieces depending on the product. Custom/OEM orders have higher MOQs — please contact us for specific requirements.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement if production has not yet begun. Custom and OEM orders may not be cancellable once production starts. Please contact our sales team as soon as possible for any order changes.
Shipping & Logistics Questions
How long does shipping take?
Delivery time depends on the shipping method and destination. Sea freight typically takes 20-45 days, air freight 5-10 days, and express courier 3-7 days. Order processing time (3-7 business days for in-stock items) is additional.
Do you ship to my country?
We ship worldwide to most countries. We have extensive experience with international logistics and can deliver to North America, Europe, Australia, Southeast Asia, the Middle East, Africa, and Latin America. Contact us with your specific destination for a shipping quote.
After-Sales Questions
What is your warranty policy?
We offer a standard 12-month warranty on all grinding equipment covering manufacturing defects. Consumable items such as diamond tools, polishing pads, and wear parts are not covered under warranty as they degrade naturally with use. Extended warranty options may be available for bulk orders.
Do you provide spare parts and technical support?
Yes, we maintain a comprehensive inventory of spare parts for all our equipment models. Our technical support team is available 7 days a week to assist with troubleshooting, maintenance guidance, and parts ordering. We also provide detailed user manuals and video tutorials for equipment operation and maintenance.
Still have questions? Contact our team — we're happy to help.