Shipping policy

SHIPPING POLICY

Order Processing

Standard in-stock products are generally processed within 2–5 business days.

Products sourced from third-party suppliers may require additional processing time. Machinery, customized products, chemicals and large wholesale orders are subject to confirmation and may have longer lead times.

Orders are not processed on weekends or public holidays.

Shipping Origin

Products may be shipped from our company, a fulfillment warehouse or an approved third-party supplier in China. Orders containing multiple products may arrive in separate packages.

Estimated Transit Times

Estimated international delivery times after dispatch are:

  • Standard international shipping: approximately 7–21 business days.

  • Express international shipping: approximately 5–12 business days.

  • Machinery and freight shipments: according to the written quotation.

These are estimates and do not include order processing or customs clearance time.

Tracking

Tracking information will be provided when available. Tracking updates may take several business days to appear after shipment.

Address Changes

Customers must verify their shipping address before placing an order. Contact us immediately if an address needs to be changed. We cannot guarantee changes after supplier processing or shipment has begun.

Customs, Duties and Taxes

Unless otherwise stated in writing, shipments are made on a DAP basis. Import duties, taxes, brokerage fees and customs clearance charges are the responsibility of the buyer.

Customers are responsible for ensuring that products can be legally imported into the destination country.

If a shipment is refused or returned because the customer did not complete customs clearance or pay required charges, the refund may be reduced by outbound shipping, return shipping, customs charges and other costs incurred, where permitted by law.

Delays and Delivery Issues

We are not responsible for delays caused by customs, carriers, weather, public holidays, remote-area restrictions, incorrect addresses or events outside our reasonable control.

If tracking shows an unusual delay, please contact us at info@floorsupply.cn.