Last updated: September 21, 2026
FloorSupply (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit floorsupply.cn, contact us, request a quotation, purchase products, or interact with our advertisements.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact and business information: name, company name, email address, phone number, country, and address.
- Order and inquiry information: product interests, quotation requests, billing and shipping details, purchase history, and communications.
- Device and usage information: IP address, browser and device type, pages viewed, referring URLs, approximate location, and interaction data.
- Advertising information: ad clicks, campaign identifiers, conversions, and other events collected through cookies, pixels, or similar technologies.
2. How We Use Your Information
- Respond to inquiries and provide quotations, products, and customer support.
- Process orders, payments, shipping, and related communications.
- Operate, secure, analyze, and improve our website and services.
- Measure advertising performance and show relevant advertisements, where permitted.
- Prevent fraud, protect our rights, and comply with legal obligations.
- Send marketing communications when you have consented or where otherwise permitted by law. You may unsubscribe at any time.
3. TikTok and Other Advertising Technologies
We may use TikTok Pixel and similar tools provided by advertising and analytics partners, including TikTok, to understand website activity, measure campaign performance, create audiences, and deliver more relevant advertising. These technologies may collect device identifiers, IP address, browser information, page visits, button clicks, form or purchase events, and information about how you arrived at our website.
TikTok and other partners may process this information under their own privacy policies. Where required by law, non-essential advertising cookies and pixels will be used only after you provide consent. You can manage cookies through our consent tools, your browser settings, and the privacy settings offered by the relevant platform.
4. Cookies
We use necessary cookies to operate our website and may use analytics, functionality, and advertising cookies to understand usage and improve marketing. Blocking some cookies may affect website functionality. Where applicable, you can change or withdraw your cookie choices at any time.
5. How We Share Information
We may share information with service providers that support our website, hosting, payment processing, shipping, customer service, analytics, and advertising. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of business assets. We do not sell personal information for money.
6. International Data Transfers
Because we serve customers internationally and use global service providers, your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, dispute-resolution, and enforcement requirements. We use reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information; request data portability; withdraw consent; or opt out of certain targeted advertising or data sharing. To exercise a right, contact us at info@floorsupply.cn. We may need to verify your request.
9. Children’s Privacy
Our website and products are intended for business customers and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
10. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
12. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:
FloorSupply
Email: info@floorsupply.cn
Address: Room 1503, Building 8, Yingyue Mansion, No. 195 Jiushui East Road, Licang District, Qingdao, Shandong, China